Frequently Asked Questions

Why Should I Buy from The Kind Kangaroo?

At The Kind Kangaroo, we're all about thoughtful choices for your little ones and the planet. Here's why we're your go-to for baby clothing:

  • Sustainability at Heart: Every item we offer is crafted with love and care using organic, non-toxic materials that are gentle on sensitive skin and kinder to the environment.
  • Support Artisans: Our collection celebrates handwoven, slow fashion pieces, providing fair opportunities for skilled artisans who share our passion for quality and authenticity.
  • Minimalist Packaging: Your order will arrive in simple, eco-friendly packaging that reflects our commitment to reducing waste.
  • Ethical & Affordable: We believe premium baby clothing doesn't have to come at the expense of the earth—or your wallet.
  • Peace of Mind: With strict quality checks and a focus on durable craftsmanship, we ensure you're investing in clothing that lasts.

Shopping with us means choosing a brand that shares your values of care, comfort, and sustainability.

Are Your Products Always in Stock?

Our products are made with love, not mass production! This means our stock is intentionally limited to maintain the high quality and authenticity of each piece.

Will My Item Look Exactly Like the Picture?

Each item is handwoven by skilled artisans, making it truly one-of-a-kind. While we do our best to showcase accurate photos, slight variations in color, texture, or design are a natural part of the handmade process—something we see as a beautiful feature of slow fashion!

By choosing The Kind Kangaroo, you’re supporting artistry and individuality, and we hope you’ll treasure the uniqueness of each piece.

Care

1. How should I wash the dresses?
We recommend hand washing for the best results. If you prefer machine washing:

  • Use mild detergents.
  • Avoid mixing the dresses with synthetic fibers (e.g., polyester or nylon) to prevent micro-fiber residue transfer.
  • Always use cold water.
  • Do not bleach or soak.

2. Can I dry the dresses in direct sunlight?
No, direct sunlight can cause color fading. It’s best to hang the garments to drip-dry in a well-ventilated, shaded area.

3. What if I use a dryer?
If you must use a dryer:

  • Turn garments inside-out to protect snaps and finishes.
  • Remove items promptly, preferably when still damp, to prevent over-drying.

4. Why do the colors fade after each wash?
Our dresses are dyed using natural, earthy elements, giving them their rich and organic tones. With every wash, the color may tone down slightly, but following our care instructions will help minimize fading and extend the life of your clothing.

5. How can I ensure my pieces last for years?
By adhering to our care guidelines—hand washing or gentle machine washing, air drying in the shade, and avoiding harsh chemicals—you’ll maintain the quality and longevity of our garments.


Shipping

1. Where do you ship?
We currently ship only within Australia.

2. What shipping options do you offer?

  • Standard Shipping: Our default shipping method.
  • Express Shipping: Available upon request. If you need express shipping, please reach out to us via our Contact Us page.

3. Can I combine shipping for multiple items?
Absolutely! If you’re ordering multiple items, contact us, and we’ll help find the most cost-effective shipping option for your order.

4. How long does it take to process my order?
We process all orders within 2-3 business days from the time they’re placed.

5. Will I receive tracking information?
Yes! Once your order is shipped, you’ll receive tracking details so you can follow its progress.

6. Which carrier do you use for shipping?
We use AusPost to deliver your orders.

7. Where can I track my order?
You can track your order using the tracking number we sent you here

OR copy paste this URL in your web browser https://auspost.com.au/mypost/track/search

 

8. What if my package is lost or damaged during shipping?
If your package is lost or arrives damaged, don’t worry! Contact us, and we’ll work with you to resolve the issue promptly.


---------------------------------------


Exchange

1. Do you accept refunds?
No, we don’t offer refunds, but we’re happy to help with exchanges.

2. What’s the timeframe for requesting an exchange?
You can request an exchange within 14 days of receiving your order.

3. What are the requirements for an exchange?
To be eligible, your item must:

  • Be in its original condition (unworn, unwashed, and free from any damage).
  • Include all original tags and packaging.

4. How do I request an exchange?
Simply contact us at [insert contact information], and let us know the details of your order and the item you’d like to exchange. We’ll guide you through the process.

5. Who covers shipping costs for exchanges?

  • You cover: The cost of shipping the item back to us.
  • We cover: The cost of shipping the replacement item to you.
  • Exception: If we’ve made an error with your order (e.g., sent the wrong item, size, or a damaged product), we’ll cover all shipping costs for the exchange.

6. Are there items that can’t be exchanged?
Yes, we cannot accept exchanges for:

  • Sale or clearance items.
  • Items that have been worn, washed, or altered.